Redesigned the portal with a user-first approach, focusing on intuitive navigation, accessibility, and mobile responsiveness to ensure seamless experiences across all devices. Implemented Oracle Siebel CMS to automate workflows, improve content consistency, and empower users with self-service capabilities. Integrated the platform with multiple systems to create a unified and transparent service journey. Additionally, we developed a Judgment Workbench that simplifies case tracking and enhances user visibility, enabling faster, more efficient service delivery and significantly improved overall experience.