Provide real-time, reliable citizen support during the COVID-19 pandemic, ensuring accurate guidance and coordination across multiple healthcare entities while handling high volumes of inquiries during lockdowns.
Launched a 24/7 medical hotline within 24 hours, integrated across 49 entities, providing centralized guidance, triage, and consistent citizen support. The system ensured smooth operations across hospitals and clinics, with automated workflows and robust reporting to manage high volumes of transactions and inquiries efficiently.