malomatia Contact Center Achieves Center of Excellence Certification
malomatia Contact Center is proud to announce that it has achieved the esteemed Center of Excellence Certification by BenchmarkPortal. BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, and industry reports.
The Center of Excellence designation is one of the most prestigious certifications in the contact center services and support industry. This certification is awarded based on best practices, with only those call centers demonstrating superior quality, cost efficiency, and effectiveness metrics receiving this recognition.
Mr. Khalid Mohammed Al-Kubaisi, malomatia’s CEO, commented on this achievement, saying, “Another achievement has been made by our call center professionals. Our strategic aim is always to maximize the value we deliver on behalf of our clients in both the private and public sectors, ultimately transforming the citizen experience.”
It is worth mentioning that malomatia Contact Center is one of the largest contact centers in the region. It has been managing and operating the Qatar government Contact Center (QGCC) for more than 10 years and has scripted several national success stories. These include managing the 16000 hotline during the COVID-19 pandemic and the unified contact center for the Qatar FIFA World Cup 2022.
About malomatia
malomatia is a leading technology solutions provider in Qatar, delivering innovative and reliable services across various industries. malomatia offers cutting-edge solutions in areas such as cybersecurity, cloud services, IoT, AI, managed services, and contact center solutions. Committed to exceeding customer expectations, malomatia combines expertise, innovation, and quality to inspire its customers to thrive through digital excellence. For more information visit www.malomatia.com
About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
